The following Purchase Policies are designed to ensure your understanding of, and satisfaction with, the purchase process on SmithsTix.com.
By purchasing tickets or merchandise through SmithsTix.com, you are agreeing to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. By using this site you agree to be bound by such changes when they take place.
SmithsTix.com sells tickets and merchandise on behalf of venues, promoters, artists and teams. SmithsTix.com acts only as agent for these Sellers, and is not responsible for any claims or representations made by Seller. Seller reserves all rights to add, withdraw, reschedule or substitute artists and/or events, prices, venues, seating arrangements and audience capacity.
Tickets and merchandise purchased through SmithsTix.com are subject to a non-refundable per-ticket or per-item service charge. Purchases are also subject to a non-refundable per-order handling charge. In the case of an event cancellation, SmithsTix.com shall use reasonable efforts to ensure you receive a prompt refund of the face value of your purchase. In the case of an event cancellation, please contact us for information regarding receiving your refund. If an event is modified, moved or rescheduled, the Seller reserves the right to set refund limitations. When a refund is available, it will be processed back to the card used to purchase the tickets only. Please contact us for more information.
Tickets sold via SmithsTix.com are also generally available through many distribution points, including venue box offices, remote outlets, and SmithsTix.com charge-by-phone. All SmithsTix.com-controlled distribution points access the same ticket system and ticket inventory simultaneously; as such, tickets for popular events may sell out quickly. From time to time, additional tickets may be available for an event through distribution points not controlled by SmithsTix.com. Please check the individual event or venue page for more information regarding ticket availability.
SmithsTix.com is not responsible for any tickets purchased through outside ticketing agencies.
SmithsTix.com is not responsible for and/or will not replace any General Admission ticket that is lost, damaged or destroyed.
SmithsTix.com accepts the following forms of payment: MasterCard, VISA, American Express, and Discover.
The right of event admission is reserved, and subject to the Seller and/or Venue's terms of admission (i.e. minimum age requirements, surcharges for minors, etc.) Late arrival may result in non-admittance until a suitable break in the performance. Please refer to the event page or venue page for specific information. Entry may be refused if tickets are damaged or defaced in any way, or are not purchased through authorized points of sale. Entry may also be refused if tickets are lost or stolen. The rights are reserved to broadcast or telecast any event. The use of cameras, audio and video recorders may be prohibited. Please refer to the event or venue page for more information.
Before finalizing your purchase, please carefully review your event and seating selection. Policies set forth by our Sellers, including venues, teams and promoters, expressly prohibit SmithsTix.com from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged or destroyed tickets.
To protect against fraud and unauthorized use of your credit card, please note that the credit card holder's name must be the same as that of the Smith's Tix My Account member.
Tickets set up for mail delivery will be shipped via USPS, one business day after order completion and should arrive no later than 8 days prior to the event. Please note that tickets will be mailed to the mailing address on the account set up to purchase the tickets. An incorrect billing address or credit card account information can delay processing and delivery. Tickets lost in the mail will be set up for Will Call pick up only; they cannot be re-mailed. The customer is responsible for notification to Smith's Tix if the tickets are not received within the time frame posted above.
If your tickets are being held for pick-up at the venue on the night of the show, please note that the tickets will only be released to the name on the credit card account used to purchase said tickets. If the will call pickup name needs to be changed for any reason please contact the Smith's Tix charge card and information line at (800)888-8499 for instructions. A photo ID must be presented for tickets to be released. The account number of the order is also required. In most cases, these tickets will be available no earlier than one hour prior to the scheduled start of the event.